Etisalat's vision is a world where people's
reach is not limited by matter or distance; a world where people will
effortlessly stay in touch with family and friends; a world where businesses of
all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager. Technical Support
Job Description
Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit
Manage the conduct of periodic process reviews cross the technical department with user groups
Manage all ERM initiatives across the QoS and Technical Support units
Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
Support as business analyst for identified process gaps within Technical unit
Support Technical SMEs in developing identified process across the business unit
Periodically review the utilization of processes within technical units.
Engage with Technical SMT as a business analyst on continuous operational efficiency
Set up and report on Vendor management Performance periodically, with cross departmental focus
Provide support on Company QoS Improvement Programs
Job Category
Engineering, Technical, ICT, Computer, Project Management
Job Qualification
BA, BSc, HND
Job Location
Abuja
Job Experience
6 years
Click Here To Apply
No comments:
Post a Comment