Nokia Nigeria Job Opportunity, NOC Manager -Telecommunications

Nokia invests in technologies important in a world where billions of devices are connected.

We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.


Job Title: NOC Manager - Telecommunications

Location
Lagos

Job Field
Engineering, Technical, ICT

General Purpose
Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.

Main Responsibility Area
Accountable for Network Operations Centre Management within the Network Operations service scope
Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.

Position Description
Network Operations Centre process development and implementation
Forecasting and Management of Network Operations Centre Resources and Capability
Controlling and optimizing Network Operations Centre services delivery performance to SLA, OLA, time, scope, quality
coordinating services delivery stakeholders and ensuring service delivery capability

Position Requirements
Able to work with managers throughout company in analyzing financial situations
Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
Excellent IT skills
Able to operate in a performance driven organization
 
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