OceanBlue
Energy & Industrial Services Company LLC provides access to a broad range
of products and services to many international companies operating in the Sub
sahara Africa and the Gulf region. We pride ourselves on being able to
undertake projects with unique client requirements in diverse sectors such as
Oil & Gas, Water & Electricity, and Industry.
Partnering with some of the best companies in the world enables us to offer our clients unparalleled resources, skills, expertise and technology.
Strategic alliances with over 70 international reputed
companies allows us to offer technologically advanced products and services to
the offshore and onshore Oil & Gas, Petrochemical and Environmental
industries.Partnering with some of the best companies in the world enables us to offer our clients unparalleled resources, skills, expertise and technology.
We respond promptly and provide effective solutions on a wide variety of supply and service requirements.
Hiring Location: Lagos
Role Priorities /
Responsibilities:
Customer Care
Executive Job Description include:
Handle customer
complaints, process orders, and provide information about an organization’s
products and services.
Attracts potential
customers by answering product and service questions; suggesting information
about other products and services.
Opens customer
accounts by recording account information.
Maintains customer
records by updating account information.
Resolves product or
service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial
accounts by processing customer adjustments.
Recommends potential
products or services to management by collecting customer information and
analyzing customer needs.
Prepares product or
service reports by collecting and analyzing customer information.Contributes to
team effort by accomplishing related results as needed.
Listen and respond to
customers’ needs and concerns
Provide information
about products and service
Take orders, determine
charges, and oversee billing or payments
Review or make changes
to customer accounts
Handle returns or
complaints
Record details of
customer contacts and actions taken
Research answers or
solutions as needed
Refer customers to
supervisors, managers, or others who can help.
Experience:
Qualification Or
Certification Required (If Applicable):
Bsc/HND
Customer Service
Executive major Skills and Qualifications include:
Customer Service,
Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking
The right candidate
should possess a minimum of BSc/HND in any discipline
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